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Videos > CRM 7-8 > Customer Service > Incident Screen Overview
Does your customer service department have a need for incident management and tracking? If so, you’re in luck!
Below, you’ll be able to learn all about how to take advantage of the incident screen within OnContact CRM, and why tracking and managing incidents can improve your business’s overall customer service efforts.
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Offered in the cloud or on-premise, OnContact CRM software delivers powerful sales automation, marketing automation and customer service software designed to streamline navigation, enrich usability and deliver a world-class user experience.
