In this OnContact CRM training video, we’ll be exploring how to add a new custom header field to a main screen (company, contact, incident, or opportunity) using extended properties.
Welcome to OnContact CRM Training. In this video we will add a new custom head to a main screen using extended properties, the main screens on OnContact CRM are company, contact, incident and opportunity. Note this feature is only available to CRM administrators. Also note columns added with extended properties can be searched on however they cannot be used in reports.
For this video, we will add a text field called legacy system to the company main screen. This process is identical for contact, incident and opportunity main screens. To start in the workspace area, open any company record:
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