Improving Customer Service using Incidents, Warranty, & RMA’s
May 8, 2019 @ 10:00 am - 11:00 am CDT
Taking care of your customers after the sale is key to preserving your customer base revenue. And let’s face it – when a customer has an issue, that’s the time you need to be most responsive to them. The systems in which you work can help improve your customer’s experience by having accurate, up-to-date information about how their issues are being resolved, and help them get resolved in a timely fashion.
In this webinar, you’ll learn about ways in which you can leverage RMA’s, Serial Warranty, and OnContact CRM applications to help improve your customers’ experience and your team’s customer service capabilities.