“Where’s my order?”
“When will it be shipped? What other items can be substituted?”
“Why is the discount so low? Who gave you the original PO? Can I get a copy of the Acknowledgement right now?”
Just another day in the life of a customer service rep. With the Aptean Industrial Manufacturing ERP WorkWise Edition Customer Service Workbench (CWB) every one of these requests can be answered and fulfilled instantaneously.
The Customer Service Workbench provides drill down access to the entire customer demand process, from quotation through shipment and invoicing. Sales analysis with unlimited user defined groupings and drag and drop consolidation of data is a few clicks away.
Users are able to track the workflow of any order. In addition, users are provided with crucial order data at every step along the road to shipment, giving them a complete view of any customer order. Customer service reps are always prepared to help your customers.
Role-Based ERP Workbenches by WorkWise are an innovation that allows the user to assemble all the modules and applications necessary to fit a particular role or task into a single view. Everything is available in one view, sharing the items of interest with multiple functions.
Export any portion of the Workbench to Excel, including multiple pages.
From one screen, quickly drill down to view invoice details and history.
Create simple searches or specialized queries with advanced criteria.
All aspects of our company are now running through our ERP software. Having everyone work out of the same system and not have multiple programs that you have to jump back and forth through, has allowed us to get more done in less time.
One of the main benefits we’ve experienced using WorkWise ERP is being able to get meaningful information we can use, versus getting data that requires more work to get the answers you’re looking for. The data is integrated and streamlined for efficient use which keeps our fixed costs lower and allows us to invest our capital into building better products.
It doesn’t take all day to do our schedule anymore. Also, the Performance Management WorkBench lets us see what information we want to see, and what time we want to see it, in a nice visual way. Item Planning is also great. It’s so easy to look up specific information related to whatever we need to see.
American Metal Fab
What’s really nice is having everything in one package. My financials are in the same package as manufacturing and customer orders. Everything integrates seamlessly. Bringing in inventory management has been a huge benefit for us. Being able to jump between workbenches and different points of data has been really nice.
Chief Financial Officer
I would highly recommend WorkWise to other companies. It’s cost competitive, the Cloud ERP implementation has been great, the people have been great. WorkWise bends over backwards to help us. We feel that they’re on our side.
President and CEO
The Industrial Controls Company
WorkWise has been a true leader in our ability to drive process change and productivity enhancement, and to assist us in our lean capabilities.
I would definitely recommend WorkWise ERP to anyone looking to improve their manufacturing processes. We’ve been utilizing the software for 20 years and have never regretted our decision.
WorkWise spent a lot of time with us in order to understand our manufacturing process. We’re fairly unique, and there’s not that many companies in the world that do what we do. WorkWise really made us feel like they understood what we were doing and where we were going.
Business Process Improvement Director
The team at WorkWise is phenomenal. I highly recommend WorkWise ERP to any company looking to improve their processes, improve their efficiency, become more productive and work with a company who really gets to know them and understands what they’re going through.
IT Systems Specialist
Ready to see how our powerful ERP software can benefit your business? Schedule your personalized, one-on-one demo today.