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Return Merchandise Authorization (RMA)


Efficiently Manage Customer Returns

React Quickly and Efficiently to Customer Problems

The Returns Merchandise Authorization (RMA) application provides everything you need to manage customer returns, including recording and documenting RMA requests, receive returned goods, send replacement goods, and approve or deny claims.

Our solution allows you to quickly enter and process RMA’s, create replacement and return orders, and assign a credit memo after the RMA has been approved.

RMA Features

  • Record and document RMA requests
  • Validate from invoice history and Liability Warranty databases
  • Communicate RMA’s via email or fax
  • Receive returned goods
  • Send replacement goods
  • Create credit memos
  • Issue credits for service claims
  • Approve or deny claims
  • Print RMA’s for internal use
  • Attach multiple items to a single RMA
  • Process RMA’s that have no invoice history
  • Return non-inventoried items when necessary

RMA Benefits

  • Manage customer returns including recording and documenting RMA requests
  • Quickly enter and process RMA’s
  • Create replacement and return orders
  • Assign a credit memo after the RMA has been approved
  • Receive returned goods
  • Send replacement goods
  • Approve or deny claims

ERP software together with CRM software

Aptean Industrial Manufacturing ERP WorkWise Edition includes our award-winning, full-featured CRM software. From quote to delivery, WorkWise gives you complete control of every aspect of your business.

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Ready to see how our powerful ERP software can benefit your business? Schedule your personalized, one-on-one demo today.

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