OnContact CRM Software by WorkWise gives your customer service or help desk team all the tools and information they need to remedy issues quickly and deliver accurate solutions. From the initial intake of an incident all the way through to the final resolution, our incident tracking and management software helps you track issues throughout the entire remediation process, assign and escalate cases, recognize and track product defects and record solutions to build a comprehensive knowledge base.
On any given day, your customer service team is likely handling a flood of calls and emails from customers, and generating multiple incident reports along the way. While many of these incidents may be resolved immediately, others take more time and effort to close. It is your responsibility to ensure every incident is handled properly and efficiently resolved.
We’re not priced à la carte. Our CRM solution comes complete with comprehensive sales, marketing automation and customer service functionality. No hidden fees. No extra charges.