If a situation arises where there’s a product model defect, you have to be prepared. With our defect tracking and escalation functionality, there’s no reason to panic. OnContact CRM Software by WorkWise gives customer service agents the ability to identify and track defects and bugs by categorizing incidents within the customer service application. Once entered, you’re able to assign representatives to handle the resolution, set a priority level, change the status of the incident, and ultimately establish standardized solutions to common issues.
Equip your customer service team with the resources they need to handle any and all service-related incidents.
We’re not priced à la carte. Our CRM solution comes complete with comprehensive sales, marketing automation and customer service functionality. No hidden fees. No extra charges.