As a sales or customer service manager, you need to ensure tasks are completed on time and your team is as productive and efficient as possible. OnContact CRM Software by WorkWise includes productivity analysis tools designed for managers like you to track and measure your team’s progress, and ensure you’re getting the desired results.
Decide how leads should be segmented by quality, status, or another classification.
Know what’s being done and what’s not in terms of your sales and customer service productivity.
Analyze interaction data that’s being powered through the CRM.
Don’t settle for anything less than a comprehensive overview of key reporting metrics that lets you pinpoint data, drill down into specifics, and compare productivity between departments and reps. OnContact’s Management Dashboard allows you to track your team’s performance with interactive visuals on activities, open incidents, opportunities by value, to-do lists by rep and more. You drill into the details of your data and customize it to make it more meaningful to you. Our management dashboard gives you a thorough view of all your data so you’re always up-to-date and in the know.
A major facet of successful management is being able to hold your employees accountable for their actions (or inactions). To assist in making this aspect of your job easier, OnContact provides a productivity analysis feature that enables managers to track real-time progress being made by sales and/or customer service reps, visualize and analyze productivity data, and hold their employees accountable.
With complete visibility into the day-to-day activities of your sales and customer service reps, you’ll always stay one step ahead. Our activity scheduler provides managers with the tools they need to organize their CRM database, handle employee workloads efficiently, and ensure everyone is on the same page in terms of projects and priorities.
OnContact delivers a powerful, streamlined functionality in a user-friendly interface that is designed to make analyzing and interpreting data as stress-free as possible. Our reports and dashboards are simple to use and export to the formatting of your choosing.
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete with everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.