Providing exceptional customer service isn’t always easy, especially when your company is dealing with a busy support center and long wait times. Today’s customers want help right away and don’t want to wait. Is there a way to provide immediate self-service assistance while also cutting down on your customer service requests?
The OnContact CRM 24/7 Self Service Portal delivers an efficient, fast way for your customers to securely access CRM data, such as customer service cases, product information, FAQs, sales literature, articles and more. The portal makes it easier than ever to share important data with your customers, and because they can access this information on their own at any time, it may help cut down on the calls and emails requesting this information. Customers can simply log in, find the information they need without having to contact your business.
Encouraging customer communication and increased engagement, the OnContact Portal gives businesses the opportunity to easily share information with customers that may not be available on their company website and is also configured to manage customer service requests.
Before self-help options like a customer portal, businesses mostly relied on emails, phone calls and chat to assist with customer service issues. This has the potential to cause multiple problems including long waits when dealing with high volumes of customer service requests and customers being limited to strict business hours.
The OnContact Portal introduces a new outlook on the customer service experience.
Provide round the clock access to critical information. Customers get what they need fast, resulting in a positive outlook on your business.
Submit product questions directly in the portal, vastly improving upon customer/company knowledge and communication.
Businesses save cash when they don’t have to spend it dealing with customer request and issues that can be resolved in the portal.
With immediate access to much needed information, portal users no longer have to wait unknown amounts of time to get needed company data. Getting the information you need, cuts out downtime at work. No time wasted. More work done.
The customer service experience extends beyond the company/client relationship because customers can help themselves too. With the ability to submit product questions/issues, as well as browse self-help documentation and product literature, customers have more options of getting questions answered and developing an in-depth understanding of products.
Often times, support centers spend a lot of time and money dealing with customer support calls and emails, and even more time struggling to divide their time between helping all of their customers. The portal gives customer the opportunity to access information on their own, anywhere, anytime, helping to cut down on the volume of customer service requests.
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete with everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.