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CRM Customer Service Software

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CRM Improves Customer Service and Resolves Issues Faster.

OnContact CRM Software by WorkWise gives your customer service team all the tools and information they need to resolve issues quickly, deliver accurate solutions and maximize productivity. You can track incidents and defects, reference knowledge base articles, assign and escalate cases, manage service agreements, and more within an intuitive interface.

OnContact’s interactive customer service reports and dashboards let you drill into the details of your data, while powerful searches and filters streamline the process of getting the right information to the right people.

Comprehensive Incident Management

Make sure every issue gets resolved quickly with OnContact’s incident management and tracking solution.

  • Track the progression of your incidents, from intake to resolution
  • Prioritize, assign and escalate cases
  • Track defects and bugs
  • Measure performance and trends with powerful customer service reports and dashboards

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Precise Defect Tracking

Identify product defects, ensure quality and present solutions to issues with OnContact’s defect tracking capabilities.

  • Utilize defect tracking in conjunction with incident management to identify and resolve product flaws and bugs
  • Categorize defects and related incidents by priority, status, part, product and more
  • Create notes, add attachments and assign reps to resolve the defect
  • Establish standardized solutions to common issues

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Dynamic Knowledge Base

Make it easy for your service team to find the information they need to resolve cases quickly. With the OnContact knowledge base, you can collect and share product expertise and information from one central database.

  • Store and categorize information such as FAQ’s, instructions, manuals and guides
  • Search by keyword or category grouping
  • Email files and attachments from directly within the knowledge base

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Efficient Asset & Contract Management

Keep track of customer agreements and product purchase history with our streamlined asset and contract management functionality.

  • Maintain a log of all products you’ve sold to a customer
  • Associate a product or customer to a support contract
  • Build support time into contracts and keep track of how much time is used and available
  • Stay on top of contract renewals and deadlines

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Self Service CRM Portal

The OnContact customer Portal delivers 24/7, convenient access to CRM data, such as customer service cases, product information, FAQs, articles and more. Just by simply logging in, customers can find the information they need, whenever they need it, without having to contact your business.

  • Cut down on customer service requests for this information
  • Satisfy your customers 24/7
  • Secure and simple login process

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Ready to learn more?

No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.

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