OnContact CRM Software by WorkWise gives your customer service team all the tools and information they need to resolve issues quickly, deliver accurate solutions and maximize productivity. You can track incidents and defects, reference knowledge base articles, assign and escalate cases, manage service agreements, and more within an intuitive interface.
OnContact’s interactive customer service reports and dashboards let you drill into the details of your data, while powerful searches and filters streamline the process of getting the right information to the right people.
Make sure every issue gets resolved quickly with OnContact’s incident management and tracking solution.
Identify product defects, ensure quality and present solutions to issues with OnContact’s defect tracking capabilities.
Make it easy for your service team to find the information they need to resolve cases quickly. With the OnContact knowledge base, you can collect and share product expertise and information from one central database.
Keep track of customer agreements and product purchase history with our streamlined asset and contract management functionality.
The OnContact customer Portal delivers 24/7, convenient access to CRM data, such as customer service cases, product information, FAQs, articles and more. Just by simply logging in, customers can find the information they need, whenever they need it, without having to contact your business.
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.