If there’s one thing a Contact Center desperately needs, it’s organization. OnContact’s calling queue solution allows you to generate a queue of calls and distribute calls based on agent availability and skill set. You can keep your agents organized and focused on doing their job, while minimizing down time and eliminating inefficiencies like duplicate calling.
Nobody likes to be called twice for the same reason. An efficient calling queue helps eliminate the risk of duplicate calling, giving your agents the ability to call the right people for the right reasons.
Our calling queue creates a hub of customer information that’s organized and detailed, ensuring scheduled calls go to the next available agent. You can also easily transfer customers to more relevant agents, keeping the calls flowing.
You shouldn’t have to worry about unsatisfied customers due to a clustered calling queue. Our software lets you adjust the number of reps working in a queue according to the volume of calls scheduled.
Using calling queues, you’re able to field incoming customer calls to the next available contact center rep based on a set of predefined criteria, ensuring your incoming call hub is orderly and the waiting experience for your customers isn’t a burden.
Creating a queue of scheduled telephone calls is streamlined and simple. Distribute calls one at a time from agent to agent with ease, minimizing any downtime between customer and prospect conversations, and helping eliminate the risk of duplicate cold calls.
Create a schedule of phone numbers for call center agents to call, reducing the need for endless, unnecessary contact searches. Your reps will have more time to make scheduled calls and converse with key prospects and customers within the CRM application.
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete with everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.