Call Center Agent Scripting Software
Aptean expands ERP leadership with the acquisition of WorkWise, LLC. Learn More
Are you looking to get more out of each customer interaction? Increase the productivity of your call center agents? And enhance the overall customer experience with quick, consistent scripting? Then our Call Scripting software, included in our comprehensive OnContact CRM offering, is the ideal solution for your business’s needs.
Call center agents will know exactly what to say and when to say it with simple, efficient call scripts. No more downtime or mishandled customer information. Keep your customers engaged while capturing the data you need.
Maintain a consistent customer experience that’s rewarding to both parties. Our software allows administrators to define questions and agent responses that will assist call agents as they work through branching conversations with customers.
Get data into the hands of your call center service agents before the customer call, and allow for data input throughout the conversation. Once added into the application, the data is secure within OnContact CRM.
With call scripting through OnContact CRM’s Contact Center suite, productivity and efficiency levels are bound to go up. Unnecessary downtime between customer calls and missed opportunities can be a thing of the past. Our call scripting software provides agents with pre-defined scripts to capture important customer data, reducing call time and creating a more involved, productive conversation right from the start.
With OnContact, call scripting is available in real-time. If you need to alert your reps of a change in a script or message point, there’s no need to worry about miscommunication. Our real-time guidance will make adjustments immediately and keep productivity levels high. Our intuitive Call Guide Tab helps guide agents through a call’s verbiage, and provides fields for gathering important customer information.
All related customer information is automatically populated into call scripts, giving your agents a more complete view of the customer so they can respond quickly and create a consistent experience. A comprehensive overview of the customer provides clarity that would be otherwise missing from the call. This feature is available through a simple Pre Call screen, which can be accessed from the dashboard of the Contact Center software.
Don’t worry about extensive, time-consuming training periods that take away from a productive workplace. Our scripting solution is both simple to use and flexible. We provide screens within the Contact Center Dashboard that assist call agents with scripting, including:
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete with everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.
Inspiring companies to grow through Information. We are an award-winning, leading developer of ERP and CRM software solutions along with comprehensive implementation and support services. Let us show you how WorkWise can help grow your business.
Deployed in the cloud or on-premise, WorkWise ERP is engineered to meet the unique complexities and challenges today’s manufacturers face. From shop floor to delivery, WorkWise ERP gives you a complete view of every aspect of your business.
Offered in the cloud or on-premise, OnContact CRM software delivers powerful sales automation, marketing automation and customer service software designed to streamline navigation, enrich usability and deliver a world-class user experience.
