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CRM Features

CRM Call Center Software

A Unified Front Line.

Craft a Consistent Customer Experience

With OnContact CRM Software by WorkWise, your call center is about to get a productivity overhaul. Our Contact Center solution is fully integrated with our comprehensive CRM offering, and was designed with workplace efficiency in mind.

Provide your agents with customized, real-time scripts, create streamlined calling queues to maximize call timeliness, integrate directly with one of 30 CTI switches, and manage a variety of call programs, removing the risk of data loss.

Streamlined Call Scripting

Prepare your call center agents by presenting a customer profile and background before the call.

Make changes to scripts and send alerts to agents in real-time.
Provide customer data to agents to save on call time.
Eliminate time-consuming training time with simple scripting.
Raise productivity levels by keeping conversations flowing.

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Orderly Calling Queue

Reduce inefficiencies in your Contact Center with systematic calling queues.

Generate customized queues based on predefined rules and customer profile.
Minimize downtime between customer calls.
Reduce the risk of duplicate cold calling.
Keep customers on the line through flexible call transferring.

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Handy CTI Integration

Give your agents top-notch technology with CTI systems integration.

Integrate with over 30 CTI switches.
Make and answer phone calls directly from your dashboard.
Receive alerts and notifications without switching between multiple screens.

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Convenient Content Management

Manage scripts and message points all within one effective database.

Build and save customized messages as needed.
Utilize HTML within scripts, going beyond simple text.
Lower the risk of data loss with a comprehensive content management space.

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Ready to learn more?

No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.

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Discover WorkWise

Inspiring companies to grow through Information. We are an award-winning, leading developer of ERP and CRM software solutions along with comprehensive implementation and support services. Let us show you how WorkWise can help grow your business.

ERP Software

Engineered for Manufacturers Who Engineer

Deployed in the cloud or on-premise, WorkWise ERP is engineered to meet the unique complexities and challenges today’s manufacturers face. From shop floor to delivery, WorkWise ERP gives you a complete view of every aspect of your business.

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CRM Software

Direct Relationships that Direct Results

Offered in the cloud or on-premise, OnContact CRM software delivers powerful sales automation, marketing automation and customer service software designed to streamline navigation, enrich usability and deliver a world-class user experience.

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