The ability to shop for products and services online is still relatively new. But eCommerce has already changed the way companies do business and interact with their customers forever. Having an online store has become a must for many types of retailers. Online stores have a number of benefits for customers and retailers alike. But maintaining an online storefront can quickly become an enormous, time-consuming hassle for retailers if their storefront isn’t linked to their ERP system.
This is because not having an integrated ecommerce and ERP doubles the amount of work retailers have to do. They have to manually enter and update information in both their online store and their ERP system. Not only is this a huge waste of time, it makes it much more likely that mistakes will be made, or that duplicate data will be entered.
Here are some of the benefits of having an integrated ecommerce and ERP system.
Integrating your ecommerce store and your ERP system dramatically cuts down on costs by eliminating the time and labor of manual data entry between the two systems.
Stay in sync.
When a customer places an order through your online store, that order is automatically updated in your ERP system. The same is true for updated customer information, as well as your inventory.
Cut back on errors.
Manually re-entering information makes it very easy to make mistakes- entering the wrong quantity, shipping information, or lose orders completely. The same is true for accidentally duplicating information. Having all this information automatically transferred to your ERP makes it fast and easy to have accurate information across both systems.
Speed it up.
With integrated eCommerce and ERP, orders are sent automatically to your ERP system where they can be processed right away instead of waiting for someone to enter them in manually first. This dramatically increases how fast orders can be processed, and how quickly customers can receive their shipments.
Keep your customers happy.
In general, having accurate, up to date customer and order information makes it easier to provide great customer service.