If you are looking for a way to better manage and improve your sales team, then a CRM (Customer Relationship Management) solution is exactly what you need. CRM software is designed to help companies manage and improve their sales processes by making it easier for sales team members to manage, track and coordinate for different prospects and customers. Let’s take a look at some of the specific CRM benefits.
Streamline Sales Efficiency
CRM enables you to streamline your business processes and automate everyday tasks, saving you time and money. From scheduling appointments and follow-up reminders, to writing emails and generating quotes, CRM supports your sales staff throughout the entire sales cycle. This frees up precious time to spend on more important activities, like growing your business. It also provides your staff with the tools they need to maintain strong relationships with customers in addition to cultivating new prospects. It can even help keep the most disorganized salespeople prepared, orderly and on top of their game.
Improved Customer Service
With so much customer information (order history, activity, preferences, feedback etc.) at your fingertips, CRM makes it difficult not to impress your clients. When issues or questions arise, you’ll be effectively prepared to respond faster and more efficiently. You’ll also be able to better anticipate the needs of your customers, such as when they’re ready for another shipment or new products they may be interested in. Best of all, CRM streamlines operations so that information seamlessly moves from one department to the next, giving every department access to the information it needs. For example, once an order is placed, you’re able to immediately process the order, collect payment and then ship the order to the customer in a timely and efficient manner.
360 Degree View
CRM gives you a complete view of your customer. It is designed to provide your organization with accurate sales, marketing and customer service information so all departments remain in sync and organized. With detailed history of marketing, sales and service efforts, in addition to customer characteristics and preferences, CRM allows you to make the most of each customer interaction as well as generate data-driven decisions based on real-time, up-to-date information.
Mobile CRM: Better on the Go
Having the CRM solution on a phone or other portable device allows the sales team to do updates, take notes, and record every communication while out and about. There is no more waiting to get back to the office or home, and no more writing on pen and paper and then transferring. This saves time and reduces the chance of errors.
Improved Internal Communication
CRM allows different departments within a company to function as a team, and improve communication between departments. A good CRM system allows sales, marketing, service, shipping, logistics, IT and finance employees to see what stage a prospect or customer is in and what tasks need to be completed in a given time frame
From a management perspective, building relationships is at the core of a powerful CRM solution. Whether you’re managing a sales, marketing, or customer service department, the system touches on all facets of a customer and/or prospect relationship with the company. When one department adds information into the centralized database regarding a specific contact, that change will be automatically reflected in real-time throughout the system. This centralization provides managers with the ability to ensure data is accurate and up-to-date. It also allows for the creation of hierarchies and other organizational tools to help better understand how your companies and contacts are related and being managed.