Recently, there have been a number of highly-publicized data breaches of major corporations. These breaches can all be attributed to embarrassingly poor security practices that left their customer’s sensitive information completely exposed. As a result, these companies and their CRM systems have come under a great deal of scrutiny.
CRM data is extremely tantalizing to hackers and thieves who want to steal personal information. Although there’s no such thing as foolproof data security, there are key measures you can take to make sure your data doesn’t fall into the wrong hands.
Find Your Weaknesses – Before Hackers Do
Many organizations are completely unaware that their data is threatened. If you are in possession of sensitive customer information and records, make sure you have a system in place to warn you of any data breaches and ideally, shut down the breach to minimize damage.
It’s always wise to conduct a risk assessment to find out whether there are any ways for hackers to access your data. This will also tell you what the most likely ways are for hackers to breach your security. That way, you can build up defenses before anything happens in the first place.
Protect Your Database AND Your Data
The truth is, it’s nearly impossible to protect your organization 100% from a data breach. But there’s a lot you can do to prevent one from happening and to reduce the amount of damage that can be done. Don’t just protect the database where the data resides – protect the data itself. Using one of the many encryption methods available today can go a long way towards protecting data.
Grant Access Sparingly
If a user is granted access to your CRM system, and is later promoted to another department, quits, or gets fired, what happens to their permissions? Their access stays in the security system.
Monitor system permissions closely and keep a roster. Whenever there are changes in personnel, make sure their security permissions are closed off to eliminate a possible breach point.
Also, it’s ok to be a little stingy about who gets access to the system. Instead of giving access to everyone, only give access to people who really need it. Better yet, only give users access to the parts of the system that are relevant to them.