ERP (Enterprise Resource Planning) software requires a lot of time and money to be fully functional. This includes: getting hardware up to date, migrating data into the system, maintaining the software, and much more.
Perhaps one of the most overlooked facets of ERP software, is the training necessary for the users to successfully use it. Companies that invest less than 17% of their overall ERP budget on training are significantly less likely to reach company goals than those who do. This is a critically important stat, considering a failed installation or implementation is ultimately a waste of time and money.
Let’s take a look at some ways to assure ERP training goes smoothly.
- Communicate early and often with the ERP vendor and the ERP users. It helps to establish a timeline for training that can be adjusted in case anything comes up. Stay in touch with the trainers and the trainees throughout to make sure the process is on pace or adjust accordingly. Also, keeping feedback can help for any future training.
- Review and adjust training materials. As you are keeping in touch, see how the ERP training materials are working. Make sure they explain how and why, not just say, “Do this to get that.” It helps long term memory for the trainee, making it easier to do in the future.
- Use multiple training methods. The ERP vendor will be key in this. Before making a final decision, make sure you understand what the vendor offers for training (one-on-one, online videos, live chat, classroom, book, etc.) Different methods will work for different people so having more than one option is always ideal.
- Make training a priority. The users need to know how to utilize the solution properly to make the installation and implementation costs and time worthwhile. Ultimately, the key is going to be in the users, not the solution itself.