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blog | January 26, 2018

Things ERP Customers Should Know

Being knowledgeable about the software that your company uses is crucial, which often goes without saying. However, there are many people who do just that. Here at Workwise, we...

By WorkWiseSoftware

Being knowledgeable about the software that your company uses is crucial, which often goes without saying. However, there are many people who do just that. Here at Workwise, we believe in making sure our customers know all about the software they will be purchasing. With a system like enterprise resource planning software, it can be very complex, layered and hard to understand which is why education can help to erase the confusing complexities. In today’s blog post, we will discuss a few of the specific things that companies should know about ERP software.

  1. One Size Doesn’t Fit All

What one company needs out of ERP software, may be the exact opposite of what another company needs. With those different needs, come a different implementation process, further noting that no two company’s needs are alike. ERP software should be able to provide each and every business flexibility and cater to their specific requests, because all needs are different and should be able to be met through the software.

  1. ERP Require Meticulous Planning

When planning to implement your enterprise software, there are many facets that go into the prep work. So before a company goes straight into purchasing software, planning is both an imminent and crucial step. Compiling a list of wants and needs out of software as well as researching different potential consultants to work with assists with the planning process.

  1. Having a Good Flow of Communication with Your Consultant

You may have heard that they key to any successful relationship is constant communication. The same can be said within the business realm. Remaining in contact with your software consultant helps to establish a path to implementation success. Develop a list of what you require before deciding on a vendor, ask them if they offer what it your business needs because settling in this instance could lead to failure on the business’ end. You should also set a list of expectations, not only out of your software but from your provider. When both sides know what the other is looking for through open communication, there is a greater chance for success and a positive working relationship.

  1. Does Your Consultant Offer On-going Support?

During the implementation process, the right enterprise software consultant should be there to see you through the entirety of it. Not only should they be able to answer questions about the software during the “getting to know you” stage, but they should be there to talk you through the implementation as well as providing training. This is another form of support not just for one employee, but to the entire staff using the software. Everyone in a business who comes into contact with the software should be comfortable using it and knowledgeable about it. That can be done through the on-going support from your consultant.

With ERP being such a complex tool, this only scratches the surface of what businesses and its employees should know about it. Taking the time to research the software as well as asking any questions and voicing concerns will help you throughout your search and eventual implementation.


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