One of the most difficult things to do in the midst of a global pandemic, is quickly having to change how your business is ran. From being in a physical office space to transitioning to working from home, the change has to be swift and seamless.
During these times businesses have temporarily closed, changed their hours of operation and have placed other limitations on how business is ran. With adapting to those changes, it can be hard to find ways to move business ahead while staying in place at home. We’ll cover some effective ways to do just that.
Create a Plan of Communication for Customers
During these times, it can be hard to quickly develop a plan of action in terms of how your business is going to move forward. It is important to communicate that plan to your customers once it is established. Keeping them in the loop on all changes from business hours to policies and services, is a key part of maintaining effective communication.
In regards to the pandemic, it is important to communicate to your customers, what your business is doing to prevent the spread of the virus, which in the context of this blog, means communicating that physical office spaces won’t be open until further notice. Customers appreciate open communication and honesty.
Move Your Business Online
Thanks to different tools and software’s including ERP and CRM (in the cloud), businesses can seamlessly move from office spaces to work from home scenarios. With these software’s, all departments can continue to do their jobs with little to no difficulties. This makes it easier for sales, marketing and even IT teams to effectively do their jobs from the safety of their homes.
If your business already happens to be online, the only thing to remember is to keep customer communication open and strong, alerting them of any company changes and updates. Letting your customers know that shipping times may take longer due to the pandemic is also an important piece of information to communicate.
Design Clear Policies
In order for businesses to continue to thrive from home, it is important to have rules and policies in place. Clearly define rules and guidelines for all of your remote employees including, making sure that deadlines are met and that they are available to communicate during working hours.
Having clear policies in place helps to set a standard and holds the entire company accountable.
Have Reliable Tools
Having the proper tools in place for remote employees ensures that work can be complete efficiently and on time. Whether your company uses CRM, ERP or other software types, having secure, cloud-based systems allows for all remote workers to have immediate access to the necessary tools that will help them complete their work.
Having these tools in place also helps for the much needed flexibility that these times that we are currently in calls for. Additional sources of help can also be implemented during these times. For example, providing self-help capabilities, educational sources and portals can help remote employees with questions they may have as well as how to use new tools.
Provide Responsive Support
It is important for businesses to create a supportive infrastructure that prioritizes remote worker requests and maintains the tools to handle all issues remotely. All IT teams, help desk personnel’s and procedures should be updated with new information about remote working. As previously mentioned, it is important to provide self-help tools and educational materials for remote workers.
Flexibility is the names of the game when it comes to helping businesses move forward while staying in place at home. Providing educational tools to remote workers, setting clear standards on what is expected of employees and defining clear policies, can help make the shift of in office work to remote work an easier change.