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blog | February 12, 2018

What to Expect from Your ERP Consultant

Before, during and after the implementation process there are many questions to be asked and things to learn. No matter the software, it can be either a grueling process...

By WorkWiseSoftware

Before, during and after the implementation process there are many questions to be asked and things to learn. No matter the software, it can be either a grueling process or a simple one depending on the consultant that your company decides to work with. With ERP software, a rather complex system, you want to make sure that you and those in your business who will be using the software are well versed with it.

So in today’s blog post, let’s talk about the “before” portion of the implementation process, which not only begins with research of the software, but researching of your potential consultant. Here are three things businesses should expect from their ERP consultant.

Expectation #1: Their Level of Experience

The consultant that your business decides to work with should have experience not just with enterprise software, but with installing the software too. Obviously, working with a consultant who has experience in installing software helps businesses rest a bit easier if they decide to work with them. Not only should they have experience with the installation process, they should also have experience working within your industry and with businesses of your size.

Expectation #2: Training Knowledge

In order to get the most and best usage out of your software, inquiring about the training process (if they offer one) is helpful. If there is no training provided, businesses are left out at sea, struggling to learn a complex software on their own. Not just that, but the struggle of having to know just enough on your own to train your entire staff, now rests on you too.

Your consultant should be able to provide a training experience to those using the software. Learning about whether there is a training process or not is something that can also be found out during the research period. If your business is adamant about training, it is important to never go without it.

Expectation #3: Industry Knowledge  

This expectation focuses solely on having beneficial industry knowledge. As mentioned earlier, not only should your consultant have experience, but they should have it in your industry. Having a consultant who doesn’t understand industry specific knowledge and language can lead to problems and misunderstandings. It could potentially prolong the implementation process, would could lead to additional costs that go beyond your set budget. It is important to remember that you have options and that settling could lead to costly mistakes and dissatisfaction with your experience and software.

These are just three of the expectations that you should have for your ERP consultant. Researching those who you may potentially work with can save you time, money and grant you the implementation experience that you deserve.

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