One of the biggest misconceptions about ERP (Enterprise Resource Planning) software is that it can automatically solve many business problems by centralizing data and connecting all areas of the business. Although in theory this may be true, the system still relies on the users to enter data, make changes, and run the system. Meaning: PEOPLE are still running the business and are the biggest asset to the business. ERP is just another tool (albeit a very powerful and expensive one). Making sure the people using it are properly trained and know what they are doing will make or break the investment.
Here are four keys to properly training people on the ERP.
1: Create a training schedule.
Setting a plan, staying organized, and following it all the way through are vital. There are multiple ways to do this – set up one day for training in a certain area of the software, break it up into smaller sessions, or customize training for certain individuals.
2: Bridge the difference between “the old way” and the way of the new ERP solution.
Whether you had a different ERP or used a manual/other method, the more similarities you can draw from the old to the new will make it easier to learn. Build off similarities and put in perspective the importance of the difference (like how it will make their jobs easier).
3: Use various training methods.
Your ERP vendor should offer multiple training methods; take advantage of as many as you can. These should include: on-site group training, online seminars, and using a demo environment with the vendor assisting.
4: Don’t stop!
ERP systems do change with upgrades and employees experience turnover. ERP training is an ongoing requirement so at least semi-regular training will be beneficial.