So you made it through your ERP (Enterprise Resource Planning) software implementation. The new system is up and running, and the company has made the adjustments and is seeing benefits.
However, enough time has passed and your ERP vendor is now telling you they have updates to the system that you can take advantage of. Do not panic! An upgrade is nowhere near as complicated or difficult as the implementation, but it is still important because if the ERP upgrade fails, it can lead to a system failure.
Here are 3 important ERP upgrade mistakes to avoid.
1: Not informing all the users.
It is important to let anyone who uses the ERP solution that an update (more changes) is coming. Like the implementation, involve them in every step so they are fully aware of what is going on and why. Reiterate how the changes will help make their jobs easier and the ERP more efficient.
2: Not giving it enough time or money.
Maintenance throughout the use of the system comes at a price, but is well worth it, as the ERP vendor can make little changes and adjustments, even when not upgrading. Then, when you do upgrade, it makes the process smoother and less work for everyone involved.
3: Not testing the upgrade before going live
Testing new features or seeing what has changed before going live is always a good idea. It might bring up additional questions that make it easier when live, make employees more comfortable and lessening the pressure of a relaunch, and find any errors or problems within the upgrade.