ERP and IT Strategy: Common Mistakes
When considering whether or not to implement an Enterprise Resource Planning (ERP) software solution, you’ll need to bring in your IT department and team. Sometimes, mistakes are made when working with your ERP and IT strategy. Let’s take a look at some of the most common mistakes that can be made.
Not enough in-house resources
There’s no reason to deny the truth: ERP software takes a lot of time, energy, and investment from all areas of your business. And specifically from your IT department. In order to be prepared for the task of bringing on such a major software solution for your business, you’ll need to have a strong dedicated IT resource at your disposal, preferably one that’s in-house. This way, you’ll be able to work with the ERP vendor to ensure the product’s implementation in terms of technicalities goes smoothly and any lingering IT challenges are resolved.
Too much focus on tech
There’s more going on when it comes to an ERP implementation than the technical. It’s important to understand the other aspects within your overall strategy, and especially organizational change management. With such a major change in a new enterprise resource planning solution, you’ll have to have change management strategies in place. This goes beyond IT to all areas of your business. With a major software implementation, it’s necessary for you to have the strategies and practices in place to handle changing environments, job roles, and more. And it’s not enough to rely on the resources of your vendor.
Sometimes, businesses make rash decisions without really thinking them through to the full extent. A business with budgetary challenges might resort to selecting a cheaper CRM or ERP solution than what they already have, without realizing the change will impact the entire organization and have trickle-down effects. With an inadequate view of the long-term strategy, you might severely limit your options and select the wrong solution for your business with unacceptable technical features.
Not looking at enough options
Going off of near-sightedness is not taking the time to actually delve through the plethora of vendors out there. There’s a reason there are so many ERP and CRM software vendors: for the most part, they all offer their own unique things. Take the time to look into all of these options in order to find the solution that’s right for you.
Bias in decision-making
Remember: in some cases, sales reps can be focused solely on what they want, and their solution, rather than what you want and your potential solution. They might try to sell you everything, when you really only need a few of what they’re offering. If this is the case, try to seek out sales reps with more integrity in their selling efforts. An honest vendor will tell you exactly what you need, but also tell you what you don’t. Get an unbiased view of the various vendors in order to objectively assess the needs of your business.
Lack of communication
Communication is the key to a successful enterprise resource planning software implementation. Bringing everyone into the conversation, and especially your IT department, is absolutely crucial. They’ll probably have had some experience with software implementations of this stature in the past, and might be a great resource to bounce ideas off of. Additionally, they’ll know the needs and limitations in terms of technology and product features.