With all of the fast moving ERP software trends (including social media, cloud, mobile, etc.), the demand for integration and customization has greatly increased. This is due to the desire to make these trends and technological advancements easier to use and to make the existing ERP solutions a better fit for the unique elements of a business. Here are some examples and important things to know about ERP integrations and customizations.
Integrations are becoming more dominant in the ERP scene (following suite from the trend in CRM software a few years ago). Social media integration such as LinkedIn and Facebook is currently considered a convenient add on, but it’s unclear how necessary it is for the average company. ERP solutions that are particularly strong in contact and customer management benefit the most. Cloud ERP and the convenience for companies to not have to worry about their hardware is becoming increasingly popular, and there are only a few companies that offer it.
Customizations are great because they allow the software to better fit a company’s unique needs. However, they come at a cost, especially for manufacturing-based ERP software. According to Panorama Consulting, the average cost for an ERP implementation is $9.8 million. However, the average cost of a manufacturing ERP implementation jumps up to $11.4 million, a near 15% increase. This can be explained by the relatively complicated process that manufacturers have as well as the uniqueness of the items that they produce, which is what causes the need for these customizations in the first place.