It’s time to return to the basics and fundamentals of manufacturing. We’ve advanced our technologies, but ignored the central practices that help create a successful manufacturing environment. This is starting to negate the very benefits these new technologies are meant to provide.
We’ve made major strides across the manufacturing environment. We now have real time data collection on the shop floor, we can dispatch work orders on the internet, and we’ve integrated MES, MRP, MS, and a host of other areas. We can schedule a multitude of different ways and can see the schedule visually on our screens. Our data is more accurate, our information more pertinent. But all of our advances in technology have brought us one unexpected thing- a substantial void in the critical knowledge skills in the production planning and control areas.
In this series, our discussions will revolve around the three basic and fundamental objectives that help drive higher revenues, reduced expenses, and resultant bottom line profit:
• Improved Customer Service and Satisfaction
• Reduced Inventory Costs
• Increased Production Efficiency
This series will discuss each of these objectives individually and in relation to each other. The first and foremost common goal, however, will always be achieving a better, more profitable company.
In the first installment of this series we’ll discuss Customer Service, how it fits into the manufacturing system, and several ways that it can be improved without adversely affecting the other competing objectives.