Since ERP (Enterprise Resource Planning) software is an all-encompassing and expensive tool, one can only imagine the complexities a user can get lost in if they are unfamiliar. This makes ERP usability (how easy the software is for the end users to use) all the more important as compared to other more simple software systems. And even if you find an ERP solution that fits your company, maintaining the same fit over time as the company evolves can be even harder. Here are some keys to maintaining your ERP’s usability.
1: Start out with strong usability. Make sure the foundation and out of box ERP works with the company’s current business processes and procedures. The better fit right off the bat means that down the road there will be less required to upkeep the system’s usability.
2: Do any necessary customizations to the ERP software to make it better align with company processes and procedures. It may be easy to push off some of the more seemingly minor concerns, but the less work to do later on will save not only time but also money for both employees and the company.
3: Monitor the system with the users to confirm continuous usability. As the company evolves, surely the processes and procedures will as well. As that happens, getting feedback from users on what in the ERP needs to be redesigned and configured to adjust are critical to prevent your ERP from becoming outdated. Acting on this feedback can make or break the ERP system for years to come.