CONTACT CENTER SOFTWARE

A Unified Front Line
Craft a Consistent Customer Experience

With OnContact CRM Software by WorkWise, your Contact Center is about to get a productivity overhaul. Our Contact Center solution is fully integrated with our comprehensive CRM offering, and was designed with workplace efficiency in mind.

Provide your agents with customized, real-time scripts, create streamlined calling queues to maximize call timeliness, integrate directly with one of 30 CTI switches, and manage a variety of call programs, removing the risk of data loss.

Streamlined Call Scripting

Prepare your call center agents by presenting a customer profile and background before the call.

  • Make changes to scripts and send alerts to agents in real-time.
  • Provide customer data to agents to save on call time.
  • Eliminate time-consuming training time with simple scripting.
  • Raise productivity levels by keeping conversations flowing.
Call scripting with OnContact CRM Contact Center Software

Orderly Calling Queue

Reduce inefficiencies in your Contact Center with systematic calling queues.

  • Generate customized queues based on predefined rules and customer profile.
  • Minimize downtime between customer calls.
  • Reduce the risk of duplicate cold calling.
  • Keep customers on the line through flexible call transferring.
Calling queue with OnContact CRM Software by WorkWise

CRM + Contact Center Software for One Price

We are not priced à la carte. Our solution comes out of the box with sales, marketing automation, contact center, and customer service functionality. No hidden fees. No extra charges.

Handy CTI Integration

Give your agents top-notch technology with CTI systems integration.

  • Integrate with over 30 CTI switches.
  • Make and answer phone calls directly from your dashboard.
  • Receive alerts and notifications without switching between multiple screens.
CTI Integration with OnContact CRM by WorkWise

Convenient Content Management

Manage scripts and message points all within one effective database.

  • Build and save customized messages as needed.
  • Utilize HTML within scripts, going beyond simple text.
  • Lower the risk of data loss with a comprehensive content management space.
Call Center software, OnContact CRM Software By WorkWise

CRM Software Just Got Better.

For one simple monthly price, our award-winning CRM software includes 6 suites and over 30 applications. Plus unlimited phone, email and chat support. What’s not to love?